Introduction

As a digital service provider, MMJ does not ship physical products. This Service Delivery Policy outlines how we deliver our digital services, including account activation, subscription management, and feature availability for our AI-powered job portal platform.

Account Activation

Upon successful registration and payment processing, your MMJ account will be activated immediately. You will receive a confirmation email with your account details and login instructions.

In rare cases where immediate activation is not possible due to technical issues, our system will complete the activation process within 24 hours. If your account is not activated within this timeframe, please contact our support team.

Service Availability

MMJ strives to maintain a service uptime of 99.9%. However, occasional maintenance and updates are necessary to improve our platform. We schedule maintenance during off-peak hours and provide advance notice whenever possible.

In the event of unplanned service interruptions, our team works diligently to restore services as quickly as possible. Status updates will be posted on our website and sent via email for significant outages.

Subscription Activation

When you purchase a subscription plan, the premium features will be activated according to the following timeline:

• Payment via credit/debit card or digital wallet: Immediate activation
• Payment via bank transfer: 1-3 business days
• Payment via alternative methods: Varies by method (typically 1-5 business days)

Feature Delivery

MMJ regularly updates and enhances its platform with new features and improvements. The delivery schedule for new features is as follows:

• Major updates: Quarterly
• Minor improvements: Monthly
• Bug fixes and security patches: As needed, typically within 72 hours of identification

Premium subscribers receive early access to new features before they are released to standard users.

AI Services and Processing Time

Our AI-powered job matching and application services process data in near real-time. However, the following timeframes apply to specific AI services:

• Resume analysis and optimization: Within 5 minutes
• Job matching recommendations: Updated hourly
• Auto-application generation: Within 2 minutes per application
• Custom cover letter creation: Within 5 minutes

Processing times may increase during peak usage periods. Premium subscribers receive priority processing.

Data Export and Transfer

You may request an export of your data at any time through your account settings. Data exports will be delivered within 48 hours via secure download link sent to your registered email address.

If you wish to transfer your data to another service, we provide standard format exports compatible with most job portal platforms.

Service Level Agreement (SLA)

Enterprise customers and premium subscribers benefit from our Service Level Agreement, which guarantees:

• Response to critical issues within 2 hours
• Resolution of critical issues within 8 hours
• 99.9% service uptime
• Dedicated support contact

Changes to Service Delivery

We reserve the right to modify our Service Delivery Policy. We will notify users of any material changes via email or through an announcement on our platform. Changes will be effective 30 days after the notification.

Contact Us

If you have any questions about our Service Delivery Policy, please contact us at: