Wi-Fi Operations Engineer

Role Overview

We are seeking a Wi-Fi Operations Engineer to provide round-the-clock (24x7) support for our expansive enterprise Wi-Fi environment. This role is critical in maintaining high wireless availability, robust security standards, and seamless user experience within a globally distributed operations team.

Key Responsibilities

• Monitor global Wi-Fi infrastructure—including controllers, access points, RADIUS, DHCP, and DNS services—using advanced client monitoring and cloud management platforms on an ongoing basis.
• Track vital health indicators such as AP availability, client connectivity metrics, RF conditions, authentication success rates, and WAN/uplink status to ensure optimal performance.
• Configure and fine-tune alerts and thresholds to minimize noise while enabling early detection of potential issues before they impact users.
• Identify security events on the wireless network, including rogue clients and anomalous behavior patterns, escalating them according to established procedures.