VMware Support Engineer

Abiding Technical Services LLC in Chennai, Tamil Nadu is seeking a skilled VMware Support Engineer to join their team. This full-time, in-person role offers a dynamic environment for professionals passionate about virtualization technology.

Primary Responsibilities:

For All Positions:

• Provide comprehensive 24x7x365 technical support for VMware vSphere environments.
• Execute patch management and security update procedures.
• Diagnose and troubleshoot complex virtualization issues.
• Proactively monitor system health and performance metrics.
• Manage and maintain support tickets throughout their lifecycle.
• Ensure timely responses to critical incidents, adhering to Service Level Agreements (SLAs).

Team Lead / Senior Engineer (Additional):

• Oversee team operations and contribute to strategic planning.
• Manage escalations and high-priority critical issues.
• Conduct thorough security assessments of the VMware infrastructure.
• Review and report on SLA compliance.
• Prepare and present executive-level reports.
• Mentor and guide junior engineering staff.

Senior Support Engineer (Additional):

• Handle advanced technical escalations.
• Design and implement solutions for system optimization.
• Conduct in-depth system assessments.
• Provide support to the team lead on critical issues.

Key Requirements:

MUST HAVE (Non-Negotiable):

Certifications:

• VCP on vSphere 8 (VMware Certified Professional) or VCP on vSphere 7 with a confirmed plan to upgrade to 8. Proof of valid certificate or commitment to pass by [DATE] is required.
• CompTIA Security+ certification is required for at least one team member, demonstrating fundamental security knowledge and satisfying client compliance requirements (Annexure-B).

Experience:

• Minimum 2-5 years of hands-on VMware vSphere administration experience.
• Team Lead candidates require 10+ years of experience.
• Senior Engineer candidates require 5+ years of experience.
• Support Engineer candidates require 2+ years of experience.
• Proven experience supporting production vSphere environments.
• Proficiency in vCenter administration, ESXi host management, virtual machine provisioning and management, and performance monitoring & optimization.

Technical Skills:

• Deep understanding of vSphere architecture.
• Knowledge of Linux/ESXi operating systems.
• Familiarity with networking fundamentals (TCP/IP, firewalls, VLANs).
• Strong troubleshooting and diagnostic skills.
• Experience with patch management.

Strongly Recommended:

Certifications:

• VCAP-DCV (VMware Certified Advanced Professional), especially for Team Lead and Senior Engineer roles.
• Network+ or CCNA (CompTIA/Cisco) to demonstrate networking expertise.
• RHCSA (Red Hat Certified System Administrator) for Linux system administration knowledge.
• Microsoft Azure or AWS certifications for cloud infrastructure knowledge.

Experience:

• Experience with vSAN or NSX is a plus.
• Familiarity with VMware vCenter automation/orchestration.
• Scripting skills in PowerShell, Python, or Bash.
• Experience with monitoring tools such as Splunk, Zabbix, etc.
• Experience with incident management systems.
• Experience in large enterprise environments (1000+ employees).