Track Manager

Role Overview

The Automation L3 Engineer will be responsible for designing, developing, implementing, and supporting automation solutions across enterprise IT operations. The role focuses on reducing manual effort, improving service reliability, enabling self-healing/remediation, automating repetitive L1/L2 activities, and integrating with monitoring, observability, ITSM, cloud, and infrastructure platforms.

Key Responsibilities

1. Automation Development & Engineering: Design, develop, test, and deploy automation solutions for enterprise infrastructure. Create reusable workflows, scripts, APIs, and runbooks to automate server provisioning, restart/recovery, health checks, user administration, disk remediation, patching, backups, certificate monitoring, log collection, configuration validation, and application availability.
2. Ansible & Infrastructure Automation: Develop Ansible playbooks, roles, inventories, and templates. Automate Windows and Linux administration. Integrate with infrastructure, cloud, monitoring, and ITSM platforms.
3. Scripting & API Integration: Use Python, PowerShell, Shell/Bash scripting, REST APIs (JSON/YAML), Git for integrations between monitoring, ITSM, automation, and infrastructure.
4. Event-Driven Automation & Self-Healing: Implement event correlation, automated triggers, remediation, validation, and ticket updates. Integrate with Splunk, AppDynamics, ServiceNow to build diagnostic workflows for known operational issues.
5. ServiceNow & ITSM Automation: Automate service requests, update incidents automatically, integrate into Incident/Change management processes, and maintain audit logs.
6. Infrastructure Automation: Manage Windows Services (patching, health checks), Linux services, Cloud provisioning (AWS/Azure), VMware VMs, Network configuration, Storage capacity, Database/Middleware monitoring, and Backup validation.
7. Cloud & Modern Automation: Develop automation for Azure and AWS environments using Terraform. Automate resource provisioning, tagging, remediation, container/Kubernetes operations, and CI/CD integration.
8. Incident Support: Act as L3 SME during major incidents to execute approved automation for recovery and improve MTTR through automated diagnostics.

Skill Requirements

The role expects independent handling of complex scenarios (P1/P2), driving RCA, and owning the full automation lifecycle from identification to optimization. Code must include error handling, security controls, logging, rollback mechanisms, and testing evidence.