TechOps - DE - CloudOpsAMS - GWPolicy - Staff
At EY, we are dedicated to shaping your future with confidence. We foster a globally connected environment with diverse teams, empowering you to advance your career in any direction you choose. Join EY and contribute to building a better working world.
The Opportunity
As a Senior Guidewire PolicyCenter Support Engineer (Staff, 3-6 years of experience), you will be instrumental in developing, implementing, and supporting solutions within the Guidewire Policy Centre module. Your responsibilities will extend to crucial maintenance and support activities, including resolving production issues. You will collaborate closely with business analysts, project managers, and fellow developers to ensure our policy administration systems are efficient, reliable, and effectively aligned with business objectives.
Key Responsibilities
- Provide Guidewire PolicyCenter Support and Maintenance (Staff, 3-6 years).
- Design, build, support, and perform defect fixes.
- Conduct Root Cause Analysis and implement fixes.
- Implement enhancements and code changes.
- Be flexible to work in shifts (Rotational Shift – India Shift, US Shift) and provide On Call Support on a rostered rotational basis.
- Perform proactive monitoring.
- Manage Guidewire PC Configuration & Integration.
- Design, modify, and implement solutions within the Guidewire product suite.
Skills and Attributes for Success
- Possess a deep understanding of the Guidewire framework, specifically Policy Centre, including its implementation, architecture, and components.
- Hold a Guidewire PolicyCenter 9.0 version + technical/functional/cloud certification.
- Be well-versed in development streams, including Configuration, Integration, or both.
- Have hands-on experience in Java/J2EE, including web services and API integration.
- Demonstrate experience in production support activities such as queue management, plug-in related issues, and batch file generation.
- Proficient with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, and Jenkins.
- Understand service management and change management activities, including SLAs and estimator tools.
- Have experience working in shifts and providing on-call support.
- Experience with incident management and problem management.
- Familiarity with the SDLC lifecycle, including release planning and management.
- Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), and ANT.
- Strong proficiency in SQL, Spring, Hibernate, Castor, and any Enterprise Messaging System.
- Strong knowledge and experience with Tomcat and/or WebSphere/WebLogic.
What We Offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. Operating across six locations – Argentina, China, India, the Philippines, Poland, and the UK – we collaborate with teams from all EY service lines, geographies, and sectors, playing a vital role in EY's growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities across all business disciplines. In GDS, you will partner with EY teams on exciting projects and engage with well-known global brands. We provide an ever-expanding ecosystem of people, learning, skills, and insights to support your career growth.
- Continuous learning: Develop the mindset and skills to navigate future challenges.
- Success as defined by you: We provide the tools and flexibility for you to make a meaningful impact, your way.
- Transformative leadership: Gain insights, coaching, and confidence to become the leader the world needs.
- Diverse and inclusive culture: Be embraced for who you are and empowered to use your voice to help others find theirs.
