TechOps
Responsibilities
Qualifications & Requirements
Experience Level: Senior Level
Full Job Description
Guidewire Policy Center Support Engineer - Senior
At EY, we are seeking a Senior Guidewire PolicyCenter Support Engineer with 6-8 years of experience to join our CloudOps team in Kolkata, India. This role is crucial for developing, implementing, and supporting solutions within the Guidewire Policy Centre module. You will be instrumental in resolving production issues, ensuring our policy administration systems are efficient, reliable, and aligned with business objectives. Collaboration with business analysts, project managers, and other developers is key.
Key Responsibilities
- Provide support and maintenance for Guidewire PolicyCenter (6-8 years of experience).
- Design, build, support, and perform defect fixes.
- Conduct Root Cause Analysis and implement solutions.
- Develop enhancements and implement code changes.
- Be flexible to work in shifts (Rotational India and US Shifts) and participate in on-call support on a rotational basis.
- Perform proactive monitoring of systems.
- Manage Guidewire PolicyCenter Configuration and Integration.
- Design, modify, and implement solutions within the Guidewire product suite.
Skills and Attributes for Success
- In-depth understanding of the Guidewire PolicyCenter framework, including architecture, components, and implementation.
- Possess Guidewire PolicyCenter 9.0 version+ technical/functional/cloud certification.
- Proficiency in development streams: Configuration, Integration, or Both.
- Hands-on experience with Java/J2EE, including web services and API integration.
- Experience in production support activities such as queue management, plug-in related issues, and batch file generation.
- Familiarity with tools like Service-now, JIRA, soap-ui, Eclipse IDE, SVN, and Jenkins.
- Understanding of service management, change management activities, SLAs, and estimator tools.
- Experience working in shifts and providing on-call support.
- Proven experience with incident management and problem management.
- Knowledge of the SDLC lifecycle, including release planning and management.
- Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), and ANT.
- Strong SQL skills, along with experience in Spring, Hibernate, Castor, and any Enterprise Messaging System.
- Solid knowledge and experience with Tomcat and/or WebSphere/WebLogic.
What We Offer
EY Global Delivery Services (GDS) is a vibrant, truly global delivery network operating across Argentina, China, India, the Philippines, Poland, and the UK. We collaborate with EY service lines, geographies, and sectors, playing a pivotal role in executing EY's growth strategy. We offer diverse and fulfilling career opportunities across all business disciplines, from accounting to consulting and coding. In GDS, you will engage with EY teams on exciting projects and work with renowned global brands. We provide an expanding ecosystem of people, learning, skills, and insights to support your career journey.
- Continuous learning opportunities to develop skills for future challenges.
- Flexibility and tools to define and achieve success on your own terms.
- Transformative leadership development through insights, coaching, and confidence-building.
- A diverse and inclusive culture that embraces individuality and empowers voices.
EY | Building a better working world
EY is committed to creating new value for clients, people, society, and the planet, while building trust in capital markets. Enabled by data, AI, and advanced technology, EY teams help clients navigate the future with confidence and address pressing global challenges. Our teams provide services across assurance, consulting, tax, strategy, and transactions in over 150 countries and territories, leveraging sector insights and a globally connected network.
Company
EY
EY is dedicated to shaping the future with confidence, fostering success within a globally connected powerhouse of diverse teams. We empower our people to advance their careers in any direction they c...