TechOps

EY is seeking a Senior Application Support Engineer with strong React.js expertise to join our support team for Takeda. In this role, you will be crucial in maintaining, troubleshooting, and optimizing front-end applications to ensure high availability and a seamless user experience. You will collaborate with product, platform, architecture, data, and foundational teams to resolve incidents, enhance system stability, and improve application performance. This position requires a minimum of 4 years of experience in front-end development and application support, with a focus on React.js. Experience with Python and AWS is advantageous. The ideal candidate will possess strong problem-solving skills and flexibility to work within a 24x7 support model.

Key Responsibilities:

• Provide technical support and maintenance for React.js front-end applications.
• Monitor application health, resolve issues, and ensure optimal user experience.
• Troubleshoot, debug, and resolve production incidents related to UI performance and functionality.
• Collaborate with back-end developers and DevOps teams for seamless API integrations.
• Investigate and resolve application errors, including JavaScript, network, and API issues.
• Manage incident response, ensuring swift resolution of application downtimes.
• Coordinate with application owners on minor enhancements, translating requirements into technical solutions.
• Implement performance optimizations and recommend best practices for front-end applications.
• Maintain documentation for known issues, troubleshooting steps, and resolutions.
• Support deployment activities and manage version control for front-end applications.
• Take ownership of support tickets, ensuring timely and effective resolution.
• Troubleshoot major and recurring incidents, and contribute to Root Cause Analysis.
• Identify opportunities for automation to enhance operational efficiency.
• Escalate complex issues to higher support levels for swift resolution.

Skills and Attributes:

• Minimum 4 years of experience in front-end application support and troubleshooting.
• Strong proficiency in React.js, JavaScript, HTML, and CSS.
• Experience with Redux, React Hooks, and component lifecycle management.
• Familiarity with RESTful APIs and handling API failures in React applications.
• Good understanding of browser debugging tools, performance profiling, and logging.
• Experience with Git version control and CI/CD pipelines.
• Ability to analyze logs, error messages, and network traffic for issue resolution.
• Proven experience in a Production Support environment, with readiness for a 24x7 support model.
• Familiarity with ITIL principles.
• Proactive learner, eager to cross-skill and advance in an innovative team environment.
• Effective communication skills for cross-functional team collaboration.
• Excellent problem-solving skills and ability to work in a fast-paced environment.
• Capacity to thrive in a dynamic environment and adapt to evolving business needs.
• Knowledge of Relational SQL databases is a plus.
• Experience with Python for scripting and automation is a plus.
• Hands-on experience with AWS services like S3 and API Gateway is a plus.
• ITIL 4 Foundation Level Certification is a plus.
• Experience with Databricks/ETL processes.

What EY Offers:

• Continuous learning opportunities.
• Flexibility and tools for meaningful impact, defined by you.
• Development of transformative leadership skills.
• A diverse and inclusive culture where you are empowered to use your voice.

EY Global Delivery Services (GDS) is a dynamic global delivery network that plays a vital role in EY's growth strategy. We offer diverse career opportunities across various business disciplines, collaborating with EY teams on exciting projects with well-known brands worldwide.