Technology Support Analyst

Logitech is seeking a Technology Support Analyst for our Chennai, India office. This role is an integral part of our Employee Experience team, serving as a trusted advisor to ensure technology is a seamless enabler of great work. You will be the primary point of contact for technology needs, acting as a proactive problem-solver and personalized support provider for employees in Chennai and globally.

Your Contribution:

• Act as the primary support contact, taking full ownership of employee requests until full productivity is restored.
• Independently resolve a wide range of technical challenges via chat, video call, or in-person assistance.
• Proactively monitor digital systems, identifying and resolving potential friction points before they impact users.
• Manage and maintain collaboration spaces, ensuring meeting rooms and video conferencing tools are always operational for global teams.
• Guide employees through our software portal and digital workplace tools to maximize their productivity.
• Create clear, jargon-free guides to translate complex technical updates for team members.
• Collaborate with global IT Engineers on technology projects and deployments.

Our Service Promise:

We believe in a human-centric approach to technology support, where the individual's needs come first.

• Problem Solving First: We prioritize helping colleagues over immediate data entry. The conversation guides the support process, with ticket logging happening in the background.
• Unified Support: We own the intake process from start to finish. Even if an issue requires escalation, we manage the routing and follow-up, ensuring no employee feels dismissed.
• Empowered Judgment: We encourage using discretion and offering proactive guidance, recognizing that a brief coaching session can prevent future issues.
• People-Focused: We support the individual experiencing the technical failure, acknowledging their stress and providing reassurance to restore confidence and productivity.

Qualifications and Education:

What You Bring:

• A strong commitment to service and a genuine passion for helping others, transforming challenging tech situations into positive experiences.
• Exceptional communication skills, with the ability to explain technical concepts in easily understandable terms.
• A curious and self-directed learning attitude, with a keen interest in exploring new technologies.
• A logical and structured approach to troubleshooting, focusing on understanding root causes.

Helpful Experience:

• 1-3 years of experience in a professional tech support or customer-facing role, beyond entry-level responsibilities.
• Preference for a B.E./B.Tech in IT or Computer Science, or a BCA/B.Sc from a recognized Chennai institution.
• Familiarity with modern collaboration tools (Google Workspace, Slack, Zoom), software portals, and either macOS or Windows operating systems.
• Flexibility to work in a rotating shift environment, including occasional nights or weekends, to support our global workforce.

This is a full-time, permanent position based in our Chennai office. The role requires working a rotating shift schedule to provide world-class support to our global colleagues. Logitech fosters a hybrid work model, balancing remote and on-premises collaboration. We are an inclusive company that celebrates diversity and encourages applications from all qualified individuals. Logitech offers competitive benefits and a supportive work environment that promotes holistic wellbeing.