Technical Support Specialist

We are seeking a motivated and skilled Technical Support Specialist to join our team at Twixor in Chennai, India. This is a full-time, permanent, entry-level position requiring 1 to 3 years of experience in technical support. As a Technical Support Specialist, you will play a vital role in our customer success team, delivering high-quality technical assistance to our clients and ensuring their satisfaction with our services. Key responsibilities include troubleshooting software and system issues, managing customer queries via ticketing systems, collaborating with the development team, conducting product demonstrations, updating documentation, identifying recurring issues for product improvement, staying updated on industry trends, and working with sales and account management teams. Mandatory skills include proficiency in ticketing systems, JavaScript, and MySQL, with a basic understanding of Java.