Technical Support Engineer /Network...

Role & Responsibilities

This role involves providing Level 1 technical guidance for identifying, prioritizing, and resolving reported problems via telephone and email. Key activities include recognition, research, isolation, resolution, and follow-up steps. As an Analyst, you will act as a liaison between customers and internal departments to ensure timely and accurate resolution of all online system issues. This position operates on a rotational shift schedule.

Qualifications:

• Graduate degree with a minimum of 6 months of experience in a technical support role.
• Proficiency in basic MS troubleshooting.
• Basic computer knowledge.
• Fundamental understanding of networking concepts (TS on networking).
• Basic technical skills for troubleshooting computer-related issues.

Position General Duties and Tasks:

Provide Level 1 technical guidance in the identification, prioritization, and resolution of reported problems through telephone and email. Responsibilities encompass recognition, research, isolation, resolution, and follow-up procedures. Typically, the Analyst role acts as a supportive liaison between customers and internal departments to guarantee that all online system problems are resolved accurately and promptly. This role operates on a rotational shift schedule.

Required Skills:

• Minimum 6 months of experience in a technical support role.
• Basic MS troubleshooting skills.
• Basic computer knowledge.
• Basic technical support knowledge for networking.
• Basic technical skills for troubleshooting computer issues.

Preferred Candidate Profile

N/A