AlgoSec•3h ago
Foundit
Technical Support Engineer
Delhi, India
Full Time
Mid Level
N/A
N/A
N/A
Responsibilities
Qualifications & Requirements
Experience Level: Mid Level
Full Job Description
AlgoSec is seeking a Technical Support Engineer to join our leading support team in India. This is a direct employment opportunity with a focus on providing exceptional support to our global customer base.
Responsibilities
- Provide technical assistance to AlgoSec customers, partners, and Sales Engineers via email, phone, and webcasts.
- Guide users through product installation, operation, and troubleshooting.
- Maintain and update the AlgoSec knowledge base.
- Contribute to the development of the support organization by introducing new methodologies and tools.
- Collaborate closely with global support teams, R&D, Delivery, and Product Management.
Requirements
- Minimum 2 years of experience in a similar technical support role within a software company.
- Proficiency in Linux/UNIX environments.
- Experience with firewall administration and configuration (e.g., Checkpoint, Cisco, Juniper, Fortinet).
- Experience supporting network security software products.
- Demonstrated ability to be independent, resourceful, a problem-solver, and results-oriented.
- Excellent written and verbal communication skills in both Arabic and English.
- Ability to learn quickly and adapt to new technologies.
- A team player with a pleasant demeanor and high integrity.
- Capability to operate effectively under pressure and manage multiple tasks simultaneously.
- Willingness to work irregular hours to support a 24x7 global support operation.
Advantages
- Proven experience supporting customers in the Middle East (ME) region.
- Experience in Site Reliability Engineering (SRE) or DevOps.
- Familiarity with Linux scripting languages such as PERL or shell scripting.
AlgoSec is an Equal Opportunity Employer (EEO) committed to fostering a friendly, diverse, and inclusive company culture.
Company
AlgoSec
AlgoSec is a trusted cybersecurity solutions provider for over 2,200 of the world's leading organizations. We specialize in securing critical workloads across public cloud, private cloud, containers, ...
Delhi, India
Posted on Foundit