Technical Support Engineer
Full Job Description
Role Overview
Salesforce Commerce Cloud (B2C/Demandware) seeks a Technical Support Engineer to join the Bengaluru support team. This role is for self-motivated engineers who can help customers overcome technical challenges on our cloud-based eCommerce platform.
Key Responsibilities
- Troubleshoot and resolve complex B2B/B2C Commerce Cloud issues (SFCC/SFRA/PWA Kit).
- Develop deep product expertise in catalog, shopping cart, merchandising, and payment handling modules.
- Create knowledge base materials to enhance team efficiency.
- Define technical best practices for debugging Java code, server-side JavaScript, APIs (REST/SOAP), and web services.
Tech Stack & Skills
Mandatory: 3-4 years of experience in B2C Commerce Cloud. Proficiency in HTML5, CSS3, modern JavaScript frameworks (React/AngularJS). Experience with regular expressions (Regex), REST/SOAP APIs, and server-side debugging.
Dedicated/Desirable: Java heap/thread dump analysis, Wireshark/tcpdump for network trace analysis, SQL/NoSQL proficiency, performance profiling, and familiarity with cloud environments (AppDynamics, Tomcat, nginx).
Company
Salesforce
Salesforce is a global leader in Customer Relationship Management (CRM) and artificial intelligence, recognized as the #1 AI CRM platform.Headquartered in India with operations including Bengaluru, Ka...