Technical Support Engineer
Full Job Description
About the Role
Join AlgoSec's global Support organization as an experienced Technical Support Engineer. We are seeking a candidate with strong Cloud, Linux, and automation expertise to complement our networking and firewall experts and support our evolution toward SaaS and AI integrations.
Location & Employment Details
- Reporting: Support Team Leader / Support Manager
- Primary Location: Gurgaon, India (Office-based preferred; remote may be considered)
- Employment Type: Direct employment with a 24x7 global support rotation requiring flexible hours.
Key Responsibilities
Provide world-class technical support to customers and partners via email, phone, and web sessions. Troubleshoot complex issues across cloud infrastructure (AWS/Azure), Linux/Unix environments, applications, networking, and security policies. Guide Sales Engineers and partners through product-related questions. Collaborate with global R&D, Product Management, and Delivery teams to resolve critical issues efficiently.
What We're Looking For
- Mandatory:
- At least 3 years of experience in technical support or customer-facing roles within software companies.
- Practical hands-on experience with AWS and/or Microsoft Azure cloud platforms, including networking, security, and platform services troubleshooting.
- Strong administration skills for Linux/Unix environments.
- Proficiency in scripting (Bash, Python, PowerShell) to build operational automations that reduce manual effort.
- Solid understanding of network security concepts and complex enterprise software products.
Nice-to-Have Skills
Experience with Infrastructure as Code tools like Terraform or CloudFormation. Familiarity with containerization (Docker, Kubernetes), CI/CD pipelines (GitHub Actions, Jenkins), AI-powered operational workflows, SaaS environments, and firewall technologies such as Palo Alto, Check Point, Cisco, Juniper, Fortinet.
Personal Attributes
We value independent, resourceful individuals with a strong analytical mindset. You should be a fast learner interested in emerging cloud/AI technologies, possess excellent English communication skills, thrive under pressure managing multiple priorities, and embody an integrity-driven, customer-first team player mentality.
Company
AlgoSec
AlgoSec is a global cybersecurity leader empowering organizations to secure and accelerate application delivery by automating connectivity and security policies across hybrid network environments.With...