Join Petpooja as a Technical Support Executive (Voice Process) in Ahmedabad. This role is crucial for providing exceptional technical assistance to our valued customers.

Roles and Responsibilities:

• Respond to customer inquiries via voice calls, ensuring clear, professional, and solution-oriented communication.
• Efficiently research, analyze, and troubleshoot technical issues to deliver timely resolutions.
• Diagnose and resolve problems related to account setup, system errors, and network configurations.
• Employ effective questioning techniques to quickly identify root causes and provide accurate solutions.
• Escalate complex cases to appropriate internal teams, ensuring proper follow-ups and timely closure.
• Accurately document customer interactions, troubleshooting steps, and resolutions in the system for quality and audit purposes.
• Provide step-by-step guidance to customers for issue resolution and system usage.
• Cultivate and maintain positive customer relationships to ensure high satisfaction levels.
• Communicate effectively in English, Hindi, and regional languages to support a diverse customer base.
• Exhibit flexibility to work in rotational shifts, including weekends and public holidays, as per business requirements.

Additional Qualifications and Skills:

• Demonstrate strong problem-solving and analytical skills.
• Possess a basic understanding of networking concepts and operating systems.
• Experience with remote desktop tools and help desk/ticketing software is beneficial.
• Familiarity with hardware troubleshooting and network configuration.
• Ability to perform software installation, configuration, and user training.
• Prior experience in a technical support role (e.g., IT Help Desk Technician) is preferred.