Technical Support and DevOps Engine...

Technical Support and DevOps Engineer - Pune, India

Join Stackfusion Private Limited in Pune, India, as a Technical Support and DevOps Engineer. This permanent role offers a dynamic environment for professionals looking to blend client-facing support with robust DevOps practices.

Client Support & Technical Assistance

• Serve as the main point of contact for clients, providing expert technical support via phone, email, and chat.
• Diagnose and resolve customer issues and system-related inquiries promptly and effectively.
• Escalate intricate technical challenges to development or infrastructure teams as needed.
• Offer training and guidance to clients on leveraging the company's products and services.
• Support clients with system integrations, deployments, and custom configurations tailored to their specific needs.
• Analyze client data and system performance to pinpoint areas for enhancement and propose optimal solutions.

DevOps & Infrastructure Management

• Design, deploy, and maintain scalable cloud infrastructure utilizing technologies such as Kubernetes, Docker, and Terraform.
• Develop, manage, and refine Continuous Integration and Continuous Deployment (CI/CD) pipelines for streamlined software delivery.
• Implement and manage Infrastructure as Code (IaC) principles using tools like Terraform.
• Monitor and analyze system performance metrics through tools like Prometheus, Grafana, or the ELK stack.
• Troubleshoot and resolve issues within cloud infrastructure, deployment processes, and production environments.
• Enforce robust security policies and best practices across all infrastructure and applications.
• Automate recurring operational tasks to boost efficiency and system reliability.

Collaboration & Continuous Improvement

• Collaborate closely with development, QA, and product teams to ensure seamless software releases.
• Participate actively in incident management and root cause analysis to mitigate recurring problems.
• Contribute to the enhancement of system reliability, scalability, and overall performance.
• Stay abreast of the latest advancements and emerging technologies in DevOps, cloud computing, and infrastructure automation.

Required Qualifications

• Bachelor's degree (BSc/BTech) in Computer Science or a related technical field.
• 1-2 years of professional experience in DevOps, technical support, or a comparable engineering role.
• Solid understanding of cloud infrastructure platforms (AWS, GCP, Azure, or DigitalOcean).
• Hands-on experience with Docker and container orchestration tools like Kubernetes.
• Proficiency in setting up CI/CD pipelines and utilizing version control systems, particularly Git.
• Working knowledge of scripting and automation languages such as Python or Shell scripting.
• Familiarity with web frameworks like Django is a plus.
• Exceptional troubleshooting, analytical, and problem-solving capabilities.
• Excellent communication skills, with the ability to articulate technical concepts to non-technical audiences.
• Proven ability to thrive in a fast-paced setting and manage multiple priorities effectively.
• Availability to work in a rotational shift environment as required.

Preferred Qualifications

• Experience with Infrastructure as Code tools such as Terraform, Ansible, or CloudFormation.
• Exposure to microservices architecture leveraging Docker and Kubernetes.
• Familiarity with web servers and proxies including Nginx, HAProxy, or Traefik.
• Experience with monitoring and logging solutions like Prometheus, Grafana, or the ELK stack.
• Knowledge of database systems such as PostgreSQL, MySQL, or MongoDB.
• Understanding of authentication and authorization mechanisms like OAuth2 or OpenID Connect.
• Familiarity with Agile development methodologies (Scrum, Kanban).
• Exposure to serverless computing architectures (AWS Lambda, Azure Functions, Google Cloud Functions).

Note: This is an unpaid internship opportunity.

Skills: Linux, Technical Support, Kubernetes, Docker, Automation, Ticketing Tools, DevOps