Technical Solutions Engineer

Join Google Cloud Platform (GCP) as a Technical Solutions Engineer specializing in Data Analytics. This role is pivotal in assisting customers as they adopt and leverage Google Cloud technologies to transform their businesses. You will provide level two support, acting as a critical link between customer issues and internal engineering teams.

In this position, you will troubleshoot complex technical problems for customers, focusing on areas such as debugging, networking, systems administration, and coding/scripting. Your expertise will help improve Google Cloud products, tools, processes, and documentation, making them more accessible and user-friendly. You'll work with a global team to ensure seamless customer support and contribute to the growth of organizations worldwide by enabling their digital transformation.

Key Responsibilities:

• Develop deep expertise in Google Cloud's data analytics services (e.g., BigQuery) and underlying architectures.
• Troubleshoot, reproduce, and diagnose customer-reported issues to determine root causes.
• Build diagnostic tools and contribute to the development of solutions.
• Act as a consultant and subject matter expert for internal engineering, business, and customer-facing teams to resolve technical deployment challenges.
• Collaborate within a global support team to ensure high-quality customer assistance.
• Understand customer needs, advocate for their requirements with product and engineering teams, and drive product quality improvements.
• Engage with customers on their production databases.

Work Arrangement: This role may require working in a shift pattern or non-standard work hours, including potential weekend work.

Location Options: Applicants will have the opportunity to specify their preferred working location from Pune, Maharashtra, India, or Bengaluru, Karnataka, India.