Technical Account Manager
Full Job Description
About the Role
We are seeking a Technical Account Manager (TAM) for our US EDU-SLG team at Amazon Web Services (AWS). As a principal technical advisor and customer advocate, you will partner with Enterprise Support customers to guide their AWS adoption.
Key Responsibilities
- Collaborate closely with engineering and service teams to resolve support issues without direct hands-on keyboard troubleshooting.
Proactively develop and execute strategies that drive customer adoption of key AWS services including EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT, and more.
What You Will Achieve
Leverage your technical acumen to effectively represent AWS within the client environment. Lead high-level discussions with senior leadership regarding incident management, architectural trade-offs, support strategies, and risk mitigation frameworks.
Company
Amazon
Amazon is a global technology leader specializing in e-commerce, cloud computing solutions like AWS, digital streaming media services, and advanced AI infrastructure.
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