Tech Head & Partner

Role Description

The Tech Head Partner is a full-time role based in Gurgaon, responsible for leading the technical function as a key partner to business and operations teams. Responsibilities include overseeing technical support activities, guiding the technology roadmap, ensuring high-quality service delivery, managing and mentoring technical teams, analyzing operational issues, implementing effective technological solutions, coordinating cross-functional communication, conducting training sessions, establishing best practices, monitoring performance metrics, maintaining documentation, and proactively identifying opportunities for improvement.

Qualifications

• Strong Analytical Skills to diagnose issues, interpret data, and support technology decision-making.
• Solid Communication skills to collaborate with internal teams, stakeholders, clients, and present technical information clearly.
• Hands-on Technical Support experience including troubleshooting, incident management, and vendor coordination.
• Team Management capabilities to lead, mentor, organize staff, and align goals with business objectives.
• Training skills to design and deliver sessions for team members and users.
• Relevant experience leading technology or operations teams in a services environment (preferably Gurgaon).
• Strong understanding of IT infrastructure, service management frameworks, and basic project management principles.
• Bachelor's degree in engineering, IT, computer science, or related field; advanced certifications advantageous.
• Demonstrated ability to work fast-paced, manage multiple priorities, and drive continuous improvement.