Team Leader

Teleperformance (TP) is seeking a dynamic Team Leader for its Operations department, focusing on the Domestic sector within the bustling business hub of Mumbai and Thane. This role is critical for driving operational efficiency and team performance. The ideal candidate will possess a proven track record in operations management, demonstrating strong leadership capabilities and a proactive approach to problem-solving. Excellent communication skills are essential for guiding and motivating a team towards achieving excellence.

Key Responsibilities

• Oversee and manage daily operations to ensure optimal efficiency and productivity within the domestic operations team.
• Develop and implement strategic process improvements to elevate service quality and control operational costs.
• Lead, mentor, and motivate a team of dedicated professionals to foster a culture of operational excellence and continuous improvement.
• Analyze operational data and key performance metrics to identify emerging trends, performance gaps, and opportunities for enhancement.
• Collaborate effectively with various cross-functional teams to ensure alignment with broader business objectives and strategies.
• Champion adherence to all relevant regulatory requirements and industry best practices, ensuring consistent compliance.

Required Qualifications

• Demonstrable experience in operations management or a closely related field, with a focus on domestic markets.
• Proven ability in leadership and effective team management, inspiring performance and development.
• Exceptional communication, interpersonal, and advanced problem-solving skills.
• A strong analytical aptitude for interpreting data and making data-driven decisions.
• Comprehensive understanding of operational processes, workflows, and best practices.
• Prior experience in managing departmental budgets and allocating resources efficiently.