Team Leader

The Team Leader at the Capital Hilton in Washington, DC, is responsible for the overall operational success of the property. This role involves ensuring the consistent delivery of high-quality guest service standards, providing leadership and support to the team, and effectively addressing guest needs and concerns. Responsibilities include overseeing daily operations, participating actively in service initiatives, managing guest check-ins and bell services, contributing to the hiring process, recognizing and developing top talent, building strong relationships with client staff, and maintaining precise controls over scheduling, overtime, tip reporting, and timekeeping.