Facile Infoserv•3h ago
Naukri
Team Lead Ops
Pune(Kharadi)
Full Time
Mid Level
N/A
N/A
N/A
Responsibilities
Qualifications & Requirements
Experience Level: Mid Level
Full Job Description
Facile Infoserv is seeking a dynamic Team Lead Operations with expertise in B2B Lead Generation and Marketing Campaigns for its Pune (Kharadi) office. This role involves managing global B2B lead generation campaigns, with a strong focus on the US and UK markets. The ideal candidate will lead team performance, execute marketing campaigns, and manage end-to-end productivity to achieve daily, weekly, and monthly targets while upholding quality and compliance standards.
Key Responsibilities
US/UK B2B Lead Generation Management
- Oversee and execute B2B lead generation campaigns targeting US and UK markets.
- Allocate daily campaign tasks to team members based on performance metrics and skill alignment.
- Ensure campaign deliverables meet client Service Level Agreements (SLAs), quality benchmarks, and compliance standards.
- Monitor lead quality, disqualifications, and conversion ratios to maintain high campaign efficiency.
- Provide actionable insights to management through campaign data analysis and output evaluation.
Team Performance & Productivity Management
- Track hourly, daily, weekly, and monthly team performance against defined Key Performance Indicators (KPIs).
- Monitor productivity, attendance, adherence, and overall efficiency to ensure timely goal achievement.
- Manage attrition and drive engagement initiatives to maintain team stability.
- Conduct regular performance reviews and implement improvement plans where required.
- Share structured daily/weekly/monthly trackers with Workforce Management (WFM), managers, and leadership teams.
Marketing Campaign Support & Optimization
- Support marketing initiatives by aligning lead generation strategies with campaign objectives.
- Analyze campaign performance data to identify gaps, trends, and growth opportunities.
- Coordinate with department heads for process improvements, workflow optimization, and resource allocation.
- Ensure campaign output aligns with revenue and pipeline generation targets.
- Drive process improvements to enhance efficiency and scalability of US/UK campaigns.
- Maintain strong inter-department coordination for workflow and resource management.
- Foster a high-performance and motivating work environment that encourages accountability and productivity.
Core Competencies
- US & UK B2B Lead Generation Strategy
- Team Leadership & Performance Management
- Campaign Analytics & Data-Driven Decision Making
- KPI & SLA Management
- Quality Assurance & Compliance
- Workforce & Productivity Optimization
- Stakeholder & Cross-Functional Coordination
Location: Kharadi, Pune
Shift: Post UK / EST / PST
For more details, connect with Nikita Wankhede at 7741077148 or nikita.wankhede@facileserv.com.
Company
Facile Infoserv
Pune(Kharadi)
Posted on Naukri