Team Lead Operations

Team Lead Operations (B2B Lead Generation) - Facile Infoserv in Pune

Facile Infoserv is seeking a dynamic Team Lead Operations to manage global B2B lead generation campaigns, with a strong emphasis on the US and UK markets. This role, based in Kharadi, Pune, involves leading a team to achieve daily, weekly, and monthly targets while upholding quality and compliance standards. The position operates on a post-UK / EST / PST shift.

Key Responsibilities:

US/UK B2B Lead Generation Management

• Oversee and execute B2B lead generation campaigns targeting US and UK markets.
• Allocate daily campaign tasks to team members based on performance metrics and skill alignment.
• Ensure campaign deliverables meet client SLAs, quality benchmarks, and compliance standards.
• Monitor lead quality, disqualifications, and conversion ratios to maintain high campaign efficiency.
• Provide actionable insights to management through campaign data analysis and output evaluation.

Team Performance & Productivity Management

• Track hourly, daily, weekly, and monthly team performance against defined KPIs.
• Monitor productivity, attendance, adherence, and overall efficiency to ensure timely goal achievement.
• Manage attrition and drive engagement initiatives to maintain team stability.
• Conduct regular performance reviews and implement improvement plans where required.
• Share structured daily/weekly/monthly trackers with WFM, managers, and leadership teams.

Marketing Campaign Support & Optimization

• Support marketing initiatives by aligning lead generation strategies with campaign objectives.
• Analyze campaign performance data to identify gaps, trends, and growth opportunities.
• Coordinate with department heads for process improvements, workflow optimization, and resource allocation.
• Ensure campaign output aligns with revenue and pipeline generation targets.
• Drive process improvements to enhance efficiency and scalability of US/UK campaigns.
• Maintain strong inter-department coordination for workflow and resource management.
• Foster a high-performance and motivating work environment that encourages accountability and productivity.

Core Competencies:

• US & UK B2B Lead Generation Strategy
• Team Leadership & Performance Management
• Campaign Analytics & Data-Driven Decision Making
• KPI & SLA Management
• Quality Assurance & Compliance
• Workforce & Productivity Optimization
• Stakeholder & Cross-Functional Coordination

For further details, please contact HR Ankita Mantoo at ankita.mantoo@facileserv.com or 9890522779.