Nutanix is hiring a Systems Reliability Engineer - III in Pune, India

Are you a highly skilled Systems Reliability Engineer with a deep understanding of networking, virtualization, operating systems, cloud technologies, DevOps, and storage? Nutanix is seeking a passionate individual to join our world-class team of technology specialists. In this role, you will contribute to cutting-edge projects that significantly enhance customer satisfaction and drive business success. We are looking for candidates who embody the values of Hungry, Humble, Honest, with Heart.

About the Team and Your Manager

You will be reporting to Prabhat Thakur, Manager, Worldwide Support. Prabhat leads a team dedicated to providing exceptional customer support and acting as advocates for our clients. With a strong background in customer support, he emphasizes leveraging customer feedback to drive innovation and continuous improvement. The team fosters a collaborative and growth-oriented environment where learning and development are paramount. Team members appreciate the supportive management style and the opportunity to work in a hybrid model that promotes work-life balance.

How We Work

Our team operates on a hybrid model, requiring three days in the office for collaboration and idea sharing, alongside team social events. We utilize organized working shifts to ensure a balanced work-life experience for all members.

Your Role and Responsibilities

• Engage directly with global customers to troubleshoot, debug, reproduce, and resolve complex technical issues through live remote sessions.
• Conduct regular customer calls, requiring strong customer-facing experience and excellent communication skills.
• Collaborate with our development teams to identify product defects and opportunities for enhancement.
• Enhance product serviceability by testing new features and developing tools to scale deployments and support infrastructure.
• Analyze the existing customer base to proactively identify and mitigate risks.
• Influence product direction by providing feedback to the development engineering team based on customer and partner implementation insights.
• Partner with technology providers such as VMware, Citrix, and Microsoft to resolve issues and drive ecosystem improvements.
• Develop and contribute to internal and external knowledge bases, promoting a culture of continuous improvement.
• Provide support during weekdays and off-hours on a scheduled rotational basis.
• Act as a customer champion, going above and beyond to ensure customers maximize their investment in the Nutanix platform.

What You Will Bring

• Exceptional written and verbal communication skills, with the ability to collaborate effectively with diverse, geographically distributed teams and convey information clearly.
• A strong sense of customer obsession, with a commitment to delivering high-quality support and empowering customers. Your success is measured by the team's and customers' satisfaction.
• Professional expertise in troubleshooting at least two of the following domains: Virtualization (preferably VMware ESXi), Networking (preferably Layer 2/3), Linux Systems (preferably CLI administration), DevOps, Cloud, or Enterprise Storage. Experience with break-fix scenarios is essential.
• Proficiency in both written and verbal communication, enabling effective collaboration across global teams and clear conveyance of data and feedback.
• A degree in Engineering or Computer Science is preferred.
• A minimum of 6-9 years of relevant working experience.
• Fluent proficiency in English.

Nutanix is a growing and disruptive force in the computing industry. We celebrate individuality and encourage you to make your mark with us.