Systems Reliability Engineer II - Pune, India

Nutanix is seeking a skilled Systems Reliability Engineer II to join our dynamic team in Pune, Maharashtra, India. We are looking for passionate individuals with expertise in networking, virtualization, operating systems, cloud technologies, DevOps, and storage. This role offers the opportunity to work on cutting-edge projects that directly contribute to customer satisfaction and business success.

About the Team

Our team is led by Prabhat Thakur, Manager, Worldwide Support. Prabhat is dedicated to customer support and leads a team of technical experts focused on providing world-class support and championing our customers. He is passionate about driving innovation and improvements based on customer feedback and real-world experiences. The team fosters an environment of collaboration, learning, and growth, with a strong emphasis on customer advocacy.

The team operates on a hybrid work model, offering a balance between office presence and remote work to promote work-life balance. Team members value the supportive atmosphere and the opportunity to collaborate on idea sharing and professional development.

Your Role

• Troubleshoot, debug, reproduce, and resolve complex technical issues for our customers.
• Collaborate with development teams to identify product defects and areas for improvement.
• Enhance product serviceability by testing new features and developing tools for scalable deployments and automated support.
• Analyze existing customer deployments to identify and mitigate risks.
• Influence product changes based on customer feedback and partner implementations.
• Partner with technology vendors such as VMware, Citrix, and Microsoft to resolve issues and drive ecosystem improvements.
• Develop and contribute to internal and external knowledge bases, promoting continuous improvement.
• Provide weekday and off-hours support on a scheduled rotational basis.
• Act as a customer champion, ensuring they maximize their investment in the Nutanix platform.

What You Will Bring

• Excellent written and verbal communication skills for effective collaboration with diverse and geographically distributed teams.
• Customer obsession: A passion for delivering high-quality support and empowering customers.
• Professional expertise in troubleshooting at least one of the following: Virtualization (preferably VMware ESXi), Networking (preferably Layer 2/3), Linux Systems (preferably CLI administration), DevOps, Cloud, or Enterprise Storage.
• A Degree in Engineering or Computer Science is preferred.
• A minimum of 4–7 years of relevant working experience.
• Fluent proficiency in English.