Systems Engineer – Client Services

About The Role

Join ECI, the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations. As a Systems Engineer – Client Services (On-Site), you will provide critical end-user desktop support and server administration.

Your Responsibilities Include:

• Resolving Level 1 and 2 service tickets covering physical and cloud infrastructure, project tasks, mail applications (Office 365), client/server connectivity, workstation incidents, file restores, remote access, printer issues, and password resets.
• Executing basic system maintenance such as patching software/OS, version upgrades, and critical applications.
• Managing Active Directory functions including user lifecycle management, group policy application, and task scheduling using RMM and MDM tools.