System Engineer

Dynatrace Level 2 Engineer - Mumbai

Role: Level 2 Engineer (Dynatrace Configuration & Administration - 24/7 Operations)

Location: Navi Mumbai, India (Work from Office)

Shift: Rotational (24/7)

QualityKiosk Technologies is seeking a skilled Level 2 Dynatrace Engineer to join our team in Mumbai. This role is crucial for managing and optimizing our Dynatrace Managed platform for enterprise-scale applications, ensuring robust observability. You will be responsible for the configuration, tuning, and administration of Dynatrace, including OneAgents, ActiveGates, and dashboards, serving as a key liaison between L1 monitoring operations and L3/platform teams.

Key Responsibilities:

• Administer and configure Dynatrace Managed, including dashboards, tagging, synthetic monitors, and business transactions.
• Define, tune, and optimize problem detection rules, thresholds, and event correlation to enhance alert accuracy and actionability.
• Implement custom metrics, health checks, and ensure comprehensive application and infrastructure monitoring coverage.
• Perform OneAgent and Dynatrace Cluster Node upgrades.
• Onboard OneAgent for OpenShift & Kubernetes workloads.
• Set up and manage ActiveGates for custom plugins, extensions, and synthetic monitoring.
• Configure integrations with ticketing, notification, and automation tools, and develop scripts or API-based automation for configuration management.
• Set up Real User Monitoring (RUM) for applications.
• Troubleshoot issues, conduct log analysis, and ensure timely resolution.
• Manage SSL certificate renewals/removals, port checks, and firewall connectivity.
• Collaborate with Dynatrace Support to resolve issues.
• Manage incidents, service requests, change requests, and problem records.
• Participate in application and platform changes, validating Dynatrace coverage post-deployment.
• Act as a technical escalation point for L1 engineers and coordinate with L3/platform teams for complex issue resolution.
• Drive continuous improvement initiatives, including alert reduction and enhancements to dashboards, alerts, and coverage.
• Identify and communicate training needs.
• Work within AWS and GCP environments and possess basic Linux OS knowledge for troubleshooting.
• Adhere to best practices for performance monitoring.

Requirements:

• 2-5 Years of experience in Dynatrace Administration.
• Bachelor's degree or Diploma in Computer Science, IT, or related fields.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.
• Ability to work independently and collaboratively.

Good to Have:

• Shell scripting and Python automation experience.
• Experience creating custom monitoring solutions using Dynatrace extensions.