System Development Engineer I

Role Overview
Join the Services Support Team under Catalog Support and Programs (CSP) in ASCS Org. You will drive Amazon's business by providing Service Level issue support to Engineering teams for tier 1-3 systems, maintaining software packages/configurations free from vulnerability, monitoring new metrics/alarms, and resolving root causes of recurrent issues.

You will build tools to improve operational efficiency using excellent System/Tool coding abilities alongside AWS services understanding. Ideal candidates are self-starters comfortable with ambiguity, detail-oriented, capable of accessing data from multiple sources, and possess strong communication skills for cross-organizational work.

• Handle all incoming system/service tickets across multiple products/features.
• Provide software deployment support in staging/production environments.
• Deliver logical, maintainable solutions using appropriate technologies within deadlines.
• Incorporate feedback on designs/code/procedures after review.
• Scope problems, calculate solution costs, and make technical trade-offs.
• Maintain operational excellence by troubleshooting defects.
• Drive company-wide campaigns while managing Compliance risks (SAS, Shepherd).