Surgery Scheduling Coordinator

Orlando Health, a healthcare organization with over a century of dedicated service, is seeking a Surgery Scheduling Coordinator in Orlando, FL. This full-time, onsite role involves managing the scheduling, rescheduling, and cancellation of surgical procedures. The ideal candidate will ensure exceptional customer service and clear communication with both patients and physicians, while adhering to Orlando Health's Patient First Philosophy. Responsibilities include providing accurate scheduling information, proactively addressing customer needs, demonstrating excellent telephone etiquette and professional communication, and utilizing various registration and scheduling systems. A working knowledge of ICD-10 and CPT codes is necessary, along with a basic understanding of medical needs during the screening process. The coordinator will also review daily schedules, communicate changes, meet departmental goals, and participate in process improvement initiatives. Ongoing professional growth and development are encouraged.