Support Engineer
Full Job Description
Role Overview
The Support Engineer at Insurity will be a hands-on, customer-focused technical professional investigating and resolving production issues across assigned products.
This role combines ticket ownership with product configuration knowledge. The ideal candidate communicates clearly, documents work accurately, and performs effective handoffs to ensure timely resolutions for customers in the Noida region working US Eastern Time (ET) business hours.
Key Responsibilities
- Triage incoming tickets and determine when escalation is required.
- Provide day-to-day support for low- to medium-complexity customer issues using SQL, logs, debugging utilities, Kubernetes, GitOps workflows, PHP/C#, Angular/TypeScript knowledge, and product configuration skills.
- Perform first-level technical troubleshooting and assist with root-cause analysis.
- Support new customer go-lives by following readiness processes.
- Maintain accurate ticket information in CRM/Jira systems like Salesforce or Jira.
Company
Insurity
Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world's most configurable, cloud-native, easy-to-use, and intuitively analytical software.We empo...
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