Support Engineer

We are seeking a skilled Support Engineer to join a modern, high-performance L2/L3 Support Team based in Noida, India, operating under a hybrid work model. This role is crucial for resolving a significant portion of production issues, minimizing escalations to the Engineering team. Ideal candidates will possess a strong customer and support orientation, robust development fundamentals, proficiency in navigating code repositories, a keen ability to understand system behavior, and a commitment to end-to-end incident ownership.

The position is a full-time permanent role with Nuaav, a boutique consulting firm that partners with corporate leaders to drive impactful change and deliver tangible business results. Nuaav specializes in Product Engineering, Data Systems, AI & Machine Learning, and User Experience (UX), offering end-to-end product lifecycle development and data-driven growth solutions.

Key Responsibilities:

• Manage L2/L3 tickets across application, database, and infrastructure layers.
• Investigate, troubleshoot, and implement or propose fixes for production issues.
• Analyze code repositories to understand logic and dependencies.
• Lead or contribute to Root Cause Analysis (RCA).
• Communicate effectively with customers and internal stakeholders.
• Develop and maintain runbooks, SOPs, and troubleshooting documentation.
• Collaborate with Engineering and SRE teams.

Required Skills:

• Extensive experience in technical, product, or application support.
• Exposure to production environments.
• Proficiency in SQL troubleshooting and basic debugging.
• Ability to read and understand application code.
• A production debugging mindset and clear customer communication skills.
• High sense of ownership and a bias for action.
• Structured thinking and prioritization abilities.
• Strong collaboration skills across multiple teams.
• Experience with SQL, troubleshooting, product support, root cause analysis, code debugging, RCA, process improvement, React.js, .NET, C#, and Azure DevOps Server is highly desirable.

This hybrid role in Noida, India offers exposure to cutting-edge technologies and a collaborative culture focused on innovation and client-centric excellence.