Support Engineer

Job Title: Support Engineer, Amazon Pay

Amazon Alliance is seeking a dedicated Support Engineer for its Amazon Pay division in Gurugram, India. This role is crucial for driving operational excellence and enhancing customer experience through technical expertise and proactive problem-solving.

About the Role:

As a Support Engineer, you will collaborate closely with operations, product, technology, and program management teams to ensure the seamless functioning and continuous improvement of Amazon Pay services. You will be instrumental in leading the entire lifecycle of new category and biller onboarding, from development and testing to launch and ongoing optimization.

Key Responsibilities:

• Oversee the end-to-end process for onboarding new categories or billers, including development, testing, launch, and improvement initiatives.
• Apply expertise in Generative AI and Agentic systems to integrate advanced technologies into daily workflows, enhancing designs and boosting productivity with AI-driven solutions.
• Develop in-depth subject matter expertise in specific focus areas, acting as the primary technical point of contact for your team.
• Gain a comprehensive understanding of various system features and functionalities.
• Utilize strong analytical skills to investigate and resolve technical product and operational issues with efficient and effective solutions.
• Provide technical guidance, fostering a culture of root cause analysis and problem-solving within the team.
• Take ownership of documentation improvement by identifying gaps, enhancing existing materials, and creating new resources to support operational excellence.
• Design, develop, test, launch, and continuously improve self-service software products.
• Demonstrate strong leadership by guiding team members through root cause analysis and problem resolution.
• Act as a collaborative team player, readily sharing technical expertise, best practices, and providing guidance across functional boundaries.
• Partner proactively with Technology teams to understand their roadmaps and assess their impact on workplan designs and outcomes.
• Contribute to the evolution of program technology by gaining deep insights into various implementation strategies across proprietary tools, internal applications, and service architectures, and applying this knowledge to implement bug fixes and system improvements.

Basic Qualifications:

• 1+ years of experience in software development or technical support.
• Proven experience in troubleshooting and debugging technical systems.
• Experience with scripting in modern programming languages.

Preferred Qualifications:

• Knowledge of computer science fundamentals, including object-oriented design, operating systems, algorithms, data structures, and complexity analysis.

Amazon is committed to fostering an inclusive culture. If you require workplace accommodations during the application or hiring process, please visit amazon.jobs/accommodations for more information.

Company: ADCI - Haryana

Job ID: A10376717