Support Engineer

Role Overview
As a Support Specialist at NielsenIQ (NIQ), you will provide high-quality technical support for production systems to internal and external users. You'll work in a fast-paced environment utilizing various technologies within a multi-tenant, cloud-based setup.

Key Responsibilities:

• Analyze complex application incidents and investigate root causes.
• Document resolutions ensuring SLAs are met while collaborating with Operations and client services teams.
• Execute Root Cause Analysis (RCA) to identify issues and estimate changes needed for timely, error-free revisions.
• Participate in incident management calls, reporting status from the IT side until resolution or workaround implementation.
• Optimize on-call rotations, update runbooks/tools, and conduct post-incident reviews.
• Automate health checks and monitoring processes to improve system reliability.

Required Qualifications:

• 2+ years in technical support with a software engineering background.
• Strong fundamentals in SQL, PL/SQL, UNIX scripting, Python, C#, JAVA, Spring Boot, Azure/cloud APIs.
  
• Experience in SDLC and Agile environments.
• Exceptional communication skills for interfacing across cross-functional teams.

Mandatory Requirements:

• Ability to work 24/7 shift rotations including weekends/holidays.
• B.S. degree in Computer Science, Engineering or related field.