Support Engineer

About The Role

As a Support Engineer at Flix (Bangalore), you will serve as the first point of contact for IT infrastructure requests, ensuring employees across our global offices stay productive. You will join an international team managing critical services including device lifecycle management (Microsoft Intune/Autopilot), Atlassian cloud environments, and technical event support.

What You'll Do

• Resolve employee IT requests efficiently via our ticketing system to provide a smooth, friendly experience.
• Manage the end-to-end device lifecycle: hardware procurement, provisioning, setup, asset tracking, and troubleshooting.
• Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive.
• Assist employees in optimizing Atlassian tools such as Jira, Confluence, and JSM.
• Create and maintain knowledge-base articles to support self-service initiatives.
• Cultivate hands-on expertise with device management platforms and IT infrastructure tooling.
• Collaborate across global offices through team ceremonies and cross-functional projects.

What You Bring

• A degree, certification, or vocational training in Information Technology, Computer Science, or related fields.
• 2–4 years of experience in IT support, service desk, or technical customer support roles.
• Solid knowledge of Office 365 and standard workplace collaboration tools.
• Patient communication skills for interacting with non-technical users.
• A curious mindset eager to learn new technologies and workflows.
• Practical experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot).
• Familiarity administering Atlassian tools (Jira, Confluence, JSM).