Success Guide
Full Job Description
Overview
The Success Guide role is pivotal in helping customers grow value and improve adoption of Informatica-powered data management solutions. Based in Bangalore, India, this position involves engaging with Premier Success customers across all account segments to deliver tailored success strategies.
About the Role
You will act as a proactive, self-starting trusted advisor who combines deep knowledge of Informatica products (including Cloud Data Integration, Cloud Data Quality, and MDM) with strong technical skills. Utilizing AI-assisted tools and automation, you will provide prescriptive recommendations, expert coaching sessions, and scalable success motions to help customers achieve their business outcomes.
What You Will Do
- Provide best practices and technical advice for improving product adoption.
- Deliiver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements.
- Leverage Salesforce Einstein and AI-powered health scoring to prioritize outreach in a high-volume book of business (AI First engagement model).
- Use generative AI to create personalized customer communications, adoption content, and success plans at scale.
- Apply AI-driven signals to identify expansion opportunities, feature gaps, and renewal risks.
What You Should Have
- Solid understanding of data integration, governance, and enterprise architecture concepts.
- 3-5 years experience in post-sale roles within the enterprise SaaS or data management space (Mid-Level).
- Proven ability to quickly learn new technologies and navigate diverse cultural environments.
- Demonstrated communication skills capable of influencing audiences from developers to C-Suite executives.
Company
Salesforce
Salesforce is recognized as the #1 AI CRM, empowering humans and agents to drive customer success together through artificial intelligence, data insights, and Customer 360 applications on a unified pl...