Route Mobile Limited
Route Mobile Limited•2h ago
Foundit

SRE Engineer

Hyderabad / Secunderabad, Telangana, India
Full Time
Mid Level

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Full Job Description

We are seeking a Technical Support Engineer to provide L3 support for messaging products including WhatsApp, Viber, RCS, email, voice, and chatbots. Key responsibilities include ensuring fault management on AWS cloud infrastructure, maintaining 99.99% availability, monitoring logs, generating performance reports, managing escalations via SMS/WhatsApp/Viber/email, adhering to change management processes, and troubleshooting API-based microservices.

  • 1-4 years of experience in technical support for an API/messaging company required
  • Solid knowledge of Linux, database queries (e.g., PostgreSQL), incident management tools, and log analysis essential

Company

Route Mobile Limited

Route Mobile Limited

Proximus Global, formed by combining Telesign, BICS, and Route Mobile, is a leader in transforming digital identity and communications.Powers over 13 billion monthly digital communicationsServes 3,500...

Hyderabad / Secunderabad, Telangana, India
Posted on Foundit