
Route Mobile Limited•2h ago
Foundit
SRE Engineer
Hyderabad / Secunderabad, Telangana, India
Full Time
Mid Level
Full Job Description
We are seeking a Technical Support Engineer to provide L3 support for messaging products including WhatsApp, Viber, RCS, email, voice, and chatbots. Key responsibilities include ensuring fault management on AWS cloud infrastructure, maintaining 99.99% availability, monitoring logs, generating performance reports, managing escalations via SMS/WhatsApp/Viber/email, adhering to change management processes, and troubleshooting API-based microservices.
- 1-4 years of experience in technical support for an API/messaging company required
- Solid knowledge of Linux, database queries (e.g., PostgreSQL), incident management tools, and log analysis essential
Company
Route Mobile Limited
Proximus Global, formed by combining Telesign, BICS, and Route Mobile, is a leader in transforming digital identity and communications.Powers over 13 billion monthly digital communicationsServes 3,500...
Hyderabad / Secunderabad, Telangana, India
Posted on Foundit