Sr Transformation Service Designer

About This Role

We are seeking a Sr Transformation Service Designer responsible for designing future state services, experiences, workflows, and interaction models enabling AI-powered transformation across our enterprise. You will partner with business stakeholders, Product Management, Engineering teams, and Transformation Discovery Leads to define customer, provider, employee journeys in an AI-enabled future.

Key Responsibilities

• Lead service design and testing for transformation initiatives, documenting current and future state experiences for customers, providers, employees, and operations.
• Facilitate workshops with stakeholders to identify experience gaps, unmet needs, challenges, and innovation opportunities.
• Create journey maps, service blueprints, flows, ecosystem maps illustrating how future services should operate.
• Design interactions between employees, customers, providers, AI agents, digital tools, and business capabilities using emerging technologies while maintaining simplicity, usability, and trust.
• Collaborate with Product Management and Engineering to align designs with solution capabilities.
• Incorporate compliance, regulatory, privacy, operational, and governance considerations into all future state service designs.

What You Bring

Bachelor's degree in Design, HCI, Business or related field; 5-7 years of experience in service design, customer experience, business transformation, architecture, consulting. Expertise required in journey mapping, blueprinting, human-centered design, AI/ML concepts, intelligent automation, workflow orchestration, conversational AI, and digital platforms.

Benefits & Culture

• Competitive pay range: $102,300 - $163,700 with bonuses and investment plans.
• Tuition reimbursement and student-loan repayment assistance.
• Flexible work arrangements including remote (Providence HQ), hybrid options, and full-time onsite availability based on role needs.