Sr Systems Engineer

Altera Digital Health seeks a Sr. Systems Engineer in Pune, India, to provide leadership and support for day-to-day operations and technical issues. This role involves client communication, initiation, and planning phases of organizational projects. The ideal candidate will have a strong background in deploying Infrastructure as a Code (IaC) over Cloud technologies for both Linux and Windows Servers. Responsibilities include installing, upgrading, and supporting applications such as SQL, IIS, and in-house applications, along with remote maintenance of cloud and self-hosted infrastructure.

Preference is given to candidates with leadership experience in architecting infrastructure services using Azure, Linux, hardware, virtualization, Application Performance Monitoring (APM), and infrastructure automation. Healthcare IT experience is a plus.

Responsibilities

• Provision and maintain Azure IaaS and PaaS environments.
• Manage and resolve client and project issues.
• Serve as an escalation point for the team.
• Mentor team members to enhance skills and promote consistency.
• Assist management in strategy organization, planning, and implementation.
• Evaluate staff performance and ensure compliance with timescales.
• Effectively manage client relationships and resolve escalations.
• Ensure efficient staff utilization to meet milestones and maintain motivation.
• Collaborate with product lines to understand and improve team services for client satisfaction.
• Maintain team KPIs and ensure adherence to internal and external SLAs.
• Track progress of associate objectives and goals weekly, monthly, quarterly, and annually.
• Demonstrate strong leadership, organizational, interpersonal, and communication skills.
• Guide and mentor associates on technical challenges and identify infrastructure improvement areas.
• Drive continuous automation and improvement in Standard Operating Procedures (SOPs).
• Work with management to achieve organizational goals and KPIs.
• Propose strategies for service upgrades based on new technology developments and guide clients through transitions.

Qualifications

• Bachelor's degree required.
• Experience in supporting cloud infrastructure is mandatory; Azure experience is an added advantage.
• Certifications in relevant Data Center Operations technologies are beneficial.

Experience

• Experience in supporting 24x7 cloud operations, implementation, and day-to-day activities.
• Proficiency in Azure, including VM deployment, Storage Accounts, VNet, Key Vault, NSG/ASG, AKS, PaaS services, and other cloud resources.
• Experience with Infrastructure as a Code and CI/CD pipelines.
• Working experience with Azure networking and storage.
• Working experience with Azure Security Center, Patch Management, Desired State, and file integrity monitoring services.
• Healthcare IT experience is a plus.
• Windows experience is a plus.
• Minimum of 2 years in a lead role for implementation or project teams.

Travel Requirements

• Ability and willingness to travel internationally on a short-term basis as required.

Working Arrangements

• May require on-call after-hours support for problem cases outside of standard working hours.
• Work is performed in a standard office environment with minimal exposure to health or safety hazards.

At Altera Digital Health, we leverage the diverse perspectives of our talented employees to support the technology needs of healthcare organizations globally. We offer a competitive total rewards package including holidays, vacation, medical, disability, and life insurance. We are an Equal Opportunity Employer.