Specialist II
Responsibilities
Qualifications & Requirements
Experience Level: Mid Level
Full Job Description
EY is seeking a Specialist II, End User Support Analyst in Hyderabad, India. This role provides advanced technical support for end-users in a desktop computing environment, ensuring seamless IT operations. Key responsibilities include troubleshooting hardware and software issues, managing configurations, providing consultation on technical problems, creating knowledge-based articles, and escalating unresolved issues. You will also assist in testing and deploying new software and hardware, and provide guidance on IT best practices. The ideal candidate will have a minimum of 5 years of IT support experience, a Bachelor's degree in a related field, and strong troubleshooting skills. Excellent communication, analytical, and interpersonal skills are essential.
Company
EY
EY is a global leader providing assurance, tax, transaction, and advisory services. Technology is integral to our operations and client offerings, driving innovation and growth. We invest strategicall...