Solutions Engineer

About the role:

Yoti, a digital identity and biometric technology company founded in 2014, is seeking a Solutions Engineer to join their team in Bengaluru, Karnataka, India. Yoti provides secure digital identity solutions, empowering individuals and businesses while prioritizing privacy. With over twenty million app downloads globally, Yoti offers a suite of business solutions including identity and age verification, e-signing, and AI anti-spoofing technologies. The company is committed to fixing outdated identity systems through grassroots research and social purpose initiatives.

Purpose of the Role:

The Solutions Engineer will be responsible for facilitating the integration of Yoti solutions through structured client engagements. This role involves acting as a key trusted contact for integrators, ensuring a successful integration experience and adoption of Yoti services.

Role Dimensions:

This position is part of the Client Services department, working closely with Sales, Product, BI (Business Intelligence), and Operations Teams. The role is a member of the Solutions team.

Principal Responsibilities:

• Communicate effectively about the Yoti product suite to all stakeholders.
• Support the sales team by providing technical advice and guidance during the sales cycle, ensuring clients understand technical aspects and can integrate with Yoti.
• Present well-defined solutions to complex technical challenges.
• Deliver excellent customer service and technical support to external clients.
• Collaborate with internal development teams to support feature development based on business requirements.
• Proactively enhance skills in technical languages relevant to web and mobile SDKs.
• Update technical integration guides and API reference documentation for internal and external use.
• Assist in responding to technical and product inquiries during enterprise and government procurement processes.

Knowledge, Skills, Qualifications, and Experience:

• Minimum of 3 years of experience with web technologies including HTML, CSS, JavaScript (React/Svelte), REST APIs, OAuth, and WebSockets.
• Proficiency in backend technologies such as microservices architecture, database systems (PostgreSQL/SQLite), and containerization tools (Docker).
• Competence in at least two Yoti SDK languages (Node, PHP, Java, Python, C#, or Go), with comfort in mobile platforms (Android and iOS).
• Strong understanding of software architecture methodologies and the ability to quickly learn new technologies.
• Excellent problem-solving skills and experience troubleshooting software issues.
• High attention to detail, with the ability to produce clear and concise documentation.
• Effective communicator with strong oral and written skills; a collaborative spirit and eagerness to share knowledge.
• Self-starter with the ability to work independently.

Interview Process:

• Stage 1: Call with a Talent Acquisition Team member (30 minutes)
• Stage 2: Call with Head of Solutions (45 minutes)
• Stage 3: Activity/Exercise (1-week timeline)
• Stage 4: Final call with Head of Solutions and Director of Client Services (60 minutes)

What’s in it for you:

• Medical Insurance cover of INR 5 lakhs
• Life Insurance / Accidental cover
• Gratuity as per law
• PF as per law
• 18 days paid leave + 6 sick day leave (Yearly)
• 10 declared holidays (Yearly)
• 5 fully paid Selfie Days for personal development, volunteering, or charity events.
• Quarterly Team and company activities, Social clubs.
• Continuous learning opportunities (Annual Training budgets, conferences etc.)

This is an excellent opportunity to join a company at the forefront of innovative and responsible identity verification. Yoti is seeking adaptable individuals who can thrive in a fast-paced environment and champion their brand values. They value a positive attitude, a collaborative, creative, and transparent approach to problem-solving.

AI Usage during the recruitment process:

Please review Yoti's AI Usage in Recruitment policy for details on their AI practices and candidate guidelines.

Equal Opportunities:

Yoti believes in fostering a diverse and inclusive workplace and is an equal opportunity employer. They welcome applications from individuals of all backgrounds. As a Disability Confident employer, they are committed to making their recruitment process inclusive and accessible. If you require any adjustments or support due to a disability or long-term condition, please inform them.

Pre-employment checks:

Successful candidates will undergo identity and education verification. Employment, Credit, and Database checks may also be conducted for previous employment. For more information on data management, please refer to the Applicant Privacy Notice.