Solution Engineer

Solutions Engineer at Signeasy

This is a pivotal role offering a direct impact on revenue generation. As a Solutions Engineer at Signeasy, you will operate at the nexus of sales, customer onboarding, account expansion, product development, and engineering. Your primary responsibilities will include contributing to deal closure, ensuring customer value realization, and fostering growth through the adoption of advanced use cases and features. This is a hands-on position that involves working directly with customer environments, troubleshooting intricate workflows, developing practical technical solutions, and devising workarounds to maintain project momentum. If you are driven by the success of deal closures, customer go-lives, and account expansion, this role is ideal for you.

You will support all global markets and work an adjusted shift from 4 pm to 1 am IST. This schedule is strategically designed to ensure significant overlap with our Product, Engineering, and Go-To-Market teams, facilitating prompt decision-making, enhanced collaboration, and superior customer outcomes.

Key Responsibilities:

• Support Sales and Revenue Growth: Collaborate closely with Account Executives to define and execute the technical solution strategy during evaluations and proof-of-concepts. Design compelling and credible solution approaches that align Signeasy's platform with genuine business needs, simplifying complex ideas. Proactively identify risks, swiftly troubleshoot issues, and propose effective workarounds to unblock deals. Maintain a comprehensive understanding of competitive and complementary technologies and vendors, and strategically position Signeasy.
• Onboard Customers and Accelerate Time-to-Value: Assist with the technical onboarding and initial implementation phases for new customers. Help customers configure workflows, integrations, and data models. Develop simple scripts, API-based workflows, or configurations tailored to specific customer requirements. Ensure seamless transitions from sales to customer success with robust technical documentation.
• Drive Expansion and Product Impact: Support advanced use cases, new team rollouts, and expansion opportunities within existing accounts. Partner with Customer Success on renewals and upsells by providing strong technical credibility. Capture and translate customer feedback, technical gaps, and feature requests into actionable input for the Product and Engineering teams.

AI-First Expectations:

Artificial Intelligence is fundamental to Signeasy's approach to product development and operations. As a Solutions Engineer, you are expected to leverage AI extensively to expedite problem-solving, solution design, and execution. This includes utilizing AI tools for prototyping workflows, troubleshooting, exploring integrations, and identifying innovative methods to deliver customer value. Experience in building or experimenting with AI-powered workflows, automations, or agents is highly preferred. Curiosity and the ability to learn rapidly are as important as prior exposure.

Qualifications:

• Minimum of 4+ years of customer-facing experience in a Solutions Engineer, Sales Engineer, or Technical Consulting role.
• Strong technical foundation in SaaS platforms, APIs, and cloud-based systems.
• Hands-on experience in testing and integrating API-based solutions, including working with REST APIs, JSON payloads, webhooks, and API testing tools like Postman (or equivalents).
• Ability to independently build simple technical solutions to address customer use cases and experience using AI-native tools for rapid prototyping (e.g., Claude, Cursor).
• Experience in troubleshooting integrations and complex workflows across multiple systems.
• Excellent communication skills with the ability to articulate technical concepts clearly.
• Comfort operating in ambiguous environments with a strong bias toward action.
• Motivation to work closely with revenue and customer outcomes.
• Willingness to work a global shift from 5 pm to 2 am IST.

Nice to Have:

• Bachelor's degree in Computer Science or a related technical field.
• Experience using LLMs and AI-native IDEs for rapid prototyping (e.g., Claude, Cursor).
• Experience with contract management, document automation, or workflow platforms.
• Exposure to regulated industries such as healthcare, pharma, or financial services.
• Experience supporting mid-market sales motions.

Why This Role Matters:

This role provides visibility into the entire revenue cycle, from initial engagement to account expansion. You will directly influence deal success, customer satisfaction, and long-term business growth. You will work on an AI-native platform during a critical phase of its development and have significant ownership from day one. If you are ambitious, technically curious, and driven by impact, this role offers a fast track for career acceleration.

Why Work with Signeasy:

Signeasy operates on core values of Accountability, Respect, Integrity, Growth Mindset, and Trust. We function as a cohesive, agile team that is opinionated yet collaborative, capable of disagreeing but committing to decisions. We are modern thinkers who don't blindly follow trends, and we value both ease of collaboration and the courage for difficult conversations. We encourage questions, experimentation, and rapid learning from failures. Empathy for our customers, colleagues, and ourselves is paramount. We are the EasyTribe, and we encourage you to ask questions about our culture to ensure a mutually enriching experience.

Our people are our greatest asset. You will collaborate with exceptionally intelligent, humble individuals from diverse backgrounds and with unparalleled experiences. As a remote-friendly organization, we embrace hybrid workplace flexibility, blending in-person collaboration with focused remote work.

Meet Signeasy's leadership and core team: https://rb.gy/ftyfkw

Read our origin story: https://rb.gy/azsda0

Take a peek at Signeasy's culture: https://rb.gy/nvra6o/

Learn more about growth at Signeasy: https://signeasy.com/jobs/

Signeasy is an equal-opportunity employer committed to celebrating diversity and fostering an inclusive environment for all employees.