Software Support Engineer

Role Overview

We are seeking a dynamic Software Support Engineer for our fully remote team in India. In this pivotal role, you will shape operations and drive strategic initiatives while delivering exceptional results.

Key Responsibilities:

• Participate actively in code reviews, sprint planning, and architectural discussions.
• Develop and execute comprehensive automated and manual testing protocols.
• Collaborate cross-functionally with product managers and engineers on new features.
• Maintain highly accurate internal records and ensure strict data hygiene protocols.
• Identify, troubleshoot, debug, and resolve complex technical issues.

Required Skills & Qualifications:

• Highly organized methodology with strong prioritization abilities.
• Proven comfort operating in a fully remote environment.
• Solid understanding of version control systems (primarily Git).
• Able to translate complex business requirements into technical solutions.
• Exceptional written, verbal, and asynchronous communication skills.

What You'll Bring:

• Strong analytical abilities with a data-driven decision-making mindset.
• Outstanding stakeholder management and negotiation skills.
• High emotional intelligence, empathy, and collaborative team spirit.

Benefits: Fully remote flexibility, performance-based bonuses, annual learning stipend, and health/wellness benefits (varies by location).