Software Engineer

Role Overview
Join a community of innovators at Zebra where curiosity and care define our culture. We develop smart solutions that anticipate customer needs and solve complex challenges.

As part of the 'Zebra Nation', you will be seen, heard, valued, and respected while collaborating to redefine work for organizations globally.

What You'll Do
This role is critical for sustaining engineering velocity. You will debug driver, kernel-level, and AOSP stack issues, execute immediate resolutions for high-priority customer escalations (SPRs), and maintain compliance with strict SLAs for key enterprise accounts.

• Sourcing, analyzing, and executing code fixes for priority Android OS BSP and driver-level issues.
• Actively managing and resolving customer escalations to ensure top-tier CSAT among our most important clients.
• Participating in the weekly SPR cadence to maintain account SLA compliance.

Technical Tooling
You will develop ECRT Developer Workbench, Triage Kit, Zresolve, Arrest, Arrival, Customer Health tools, and Engineering Design Feedback systems.

Qualifications
Minimum: BE/B. Tech in Computer Science, ECE, or Information Science with at least 6 months of experience in Android OS BSP development or Embedded System Architecture design.

Preferred: In-depth knowledge of industry trends and customer challenges; understanding of relevant policies and practices to drive improvements.