SkillBridge Data Center Customer Op...

About the Role

The SkillBridge Data Center Customer Operations Technician - Trainee plays a vital role in supporting Equinix's world-class data centers. You will execute work orders involving equipment installation, cross-connect implementation, testing, and troubleshooting while maintaining high standards of quality and safety.

Key Responsibilities

• Review and execute advanced work orders with precision and adherence to commitment times.
• Evaluate expedited requests and resolve or route them appropriately for customer satisfaction.
• Collaborate with cross-functional teams to support ticket resolution and operational efficiency.
• Maintain detailed documentation of all activities, including accurate reporting on power usage and access logs.
• Create Purchase Orders (POs) and manage inventory levels through coordination and replenishment.
• Perform skilled rack-and-stack installations of customer equipment using complex installation plans.
• Support challenging infrastructure builds involving fiber trays, ladder racks, cabinets, and cable management systems.
• Execute advanced circuit types, including switched and multiplexed connections, with Layer 1–3 certification testing.
• Troubleshoot advanced issues and conduct quality checks on cross-connects and on-site support tasks.

Career Growth

This role offers the opportunity to apply your skills in a fast-paced environment while gaining real-world industry qualifications. You will build experience, expand your professional network, and gain familiarity with corporate culture that translates into long-term career success.