Site Reliability Engineer ID53670

AgileEngine is seeking a skilled Middle SRE Operations Engineer to join our team in Bengaluru/Bangalore, India. This role is crucial for maintaining the reliability and performance of our cloud-based SaaS platform. You will be responsible for managing live incidents, enhancing system observability, and driving efficiency through automation. This hands-on position offers significant ownership and exposure to CI/CD pipelines, GitOps workflows, and on-call responsibilities, utilizing technologies like Kubernetes, Terraform, Grafana, and AWS.

Key Responsibilities:

• Monitor and support production and staging environments to ensure high availability, optimal performance, and system stability.
• Respond effectively to incidents, conducting thorough triage and root cause analysis, and contributing to remediation efforts.
• Participate actively in on-call rotations, adhering to defined service level agreements (SLAs).
• Manage and fulfill operational requests from internal development teams.
• Maintain and enhance monitoring systems, alerting mechanisms, dashboards, logging, and metrics.
• Provide support for CI/CD pipelines, production releases, and GitOps workflows.
• Drive automation initiatives to reduce operational overhead and improve team efficiency.
• Administer and optimize Kubernetes-based infrastructure and containerized applications.
• Support and advance Infrastructure as Code (IaC) practices and environment improvements.

What You Bring:

• Minimum 2 years of experience in Site Reliability Engineering, DevOps, or Production Operations.
• Proven experience with AWS in supporting production environments.
• Experience supporting production SaaS applications.
• Solid understanding of CI/CD systems such as GitHub Actions, Jenkins, or CircleCI.
• Proficiency with GitOps and Git fundamentals.
• Experience utilizing GitHub, Jira, and Confluence for workflow management.
• Hands-on experience with Kubernetes (e.g., EKS, kOps).
• Experience with Docker and containerization technologies.
• Familiarity with observability tools like Grafana, Prometheus, Loki, and PagerDuty.
• Proficiency in scripting languages such as Bash, Python, or Go.
• Experience with Infrastructure as Code tools including Terraform and Helm.
• Ability to operate within structured operational processes and meet SLAs.
• Strong written and verbal English communication skills.
• A self-driven attitude with a commitment to continuous growth.

Bonus Points:

• AWS certifications (Solutions Architect, DevOps Engineer, SysOps Administrator).
• Experience in multi-tenant SaaS environments.
• Experience working with globally distributed teams.
• Familiarity with ChatOps practices.
• Experience in enhancing monitoring quality and reducing alert fatigue.

Why Join Us:

• Remote Flexibility with Local Connections: Work remotely while staying connected through periodic in-person meet-ups to build your network and collaborate with fellow experts.
• Local Compliance: We ensure full compliance with Indian regulations, providing a secure and structured work environment.
• Competitive Compensation: Receive fair compensation in INR, with dedicated budgets for your professional development, education, and wellness.
• Impactful Projects: Engage with cutting-edge technologies and contribute to innovative solutions for globally recognized clients and emerging startups.

This is a permanent position offering a fantastic opportunity for professional growth in a supportive and forward-thinking company.