Site Reliability Engineer ID53670

AgileEngine is seeking a Middle SRE Operations Engineer for its team in Ahmedabad, India, to ensure the reliability of a cloud-based SaaS platform. This role involves managing live incidents, enhancing system observability, and automating processes to reduce manual effort. The engineer will leverage technologies such as Kubernetes, Terraform, Grafana, and AWS. This is a hands-on position with significant ownership across CI/CD pipelines, GitOps workflows, and on-call responsibilities.

Key Responsibilities:

• Monitor and support production and staging environments to guarantee availability, performance, and stability.
• Respond to incidents, conduct triage and root cause analysis, and implement remediation strategies.
• Participate in scheduled on-call rotations adhering to defined Service Level Agreements (SLAs).
• Address and resolve operational requests from internal teams.
• Maintain and enhance monitoring systems, alerting mechanisms, dashboards, logs, and metrics.
• Provide support for CI/CD pipelines, production releases, and GitOps workflows.
• Drive automation initiatives to minimize operational overhead.
• Manage and improve Kubernetes-based infrastructure and containerized applications.
• Support and advance Infrastructure as Code (IaC) practices and environment enhancements.

Requirements:

• A minimum of 2 years of experience in Site Reliability Engineering, DevOps, or Production Operations.
• Proven experience with AWS in supporting production environments.
• Demonstrated experience supporting production SaaS applications.
• Solid understanding of CI/CD systems (e.g., GitHub Actions, Jenkins, CircleCI).
• Proficiency in GitOps and Git fundamentals.
• Experience utilizing GitHub, Jira, and Confluence.
• Hands-on experience with Kubernetes (EKS, kOps, or similar).
• Experience with Docker and containerization technologies.
• Familiarity with observability tools (e.g., Grafana, Prometheus, Loki, PagerDuty).
• Proficiency in scripting languages such as Bash, Python, or Go.
• Experience with Infrastructure as Code tools (e.g., Terraform, Helm).
• Ability to operate within structured operational processes and SLAs.
• Strong written and verbal communication skills in English.
• A self-driven individual with a growth mindset.

Desirable Qualifications:

• AWS certifications (e.g., Solutions Architect, DevOps Engineer, SysOps Administrator).
• Experience in multi-tenant SaaS environments.
• Experience working within globally distributed teams.
• Familiarity with ChatOps practices.
• Experience in improving monitoring quality and reducing alert fatigue.

Perks and Benefits:

• Remote Work & Local Connection: Enjoy the flexibility of working remotely while benefiting from periodic local meet-ups to foster team connections and networking.
• Legal Presence in India: We ensure full local compliance with a secure and structured work environment aligned with Indian regulations.
• Competitive Compensation in INR: Receive fair compensation in Indian Rupees, along with dedicated budgets for professional development, education, and wellness.
• Innovative Projects: Work with cutting-edge technologies on impactful projects for world-recognized clients and emerging startups.