Site Reliability Engineer

Essential Duties and Responsibilities:

• System Monitoring and Incident Response: Monitor system health, proactively detect issues, and respond to incidents promptly. Participate in incident response activities, including triage, troubleshooting, and resolution, ensuring minimal service disruption.
• Automation and Tooling: Develop and maintain automation scripts, tools, and utilities to streamline operational tasks, reduce manual effort, and improve system efficiency. Utilize scripting languages and configuration management tools for automating routine tasks.
• Performance Optimization: Identify performance bottlenecks, analyze system metrics, and optimize system performance. Collaborate with Development and Operations teams to implement performance tuning measures and ensure optimal resource utilization.
• Infrastructure and Configuration Management: Manage infrastructure resources, including cloud platforms, servers, and network devices. Implement and maintain configuration management practices for consistency and reliability across environments.
• Capacity Planning: Conduct capacity planning exercises to forecast resource requirements and support scalability. Analyze usage patterns, monitor system performance, and recommend infrastructure adjustments to meet demand.
• Incident Analysis and Post-Mortems: Perform root cause analysis for incidents and contribute to post-incident reviews. Identify areas for improvement, implement preventive measures, and update documentation and runbooks.
• System Documentation: Contribute to the development and maintenance of system documentation, runbooks, and standard operating procedures (SOPs), ensuring accuracy and accessibility.
• Collaboration and Communication: Collaborate effectively with cross-functional teams (Development, Operations, Support) to address system issues, implement changes, and improve system reliability. Communicate updates, findings, and recommendations clearly to stakeholders.
• Continuous Improvement: Identify opportunities for automation, process enhancements, and tooling improvements. Drive initiatives to optimize system reliability, streamline workflows, and improve operational efficiency.
• Security and Compliance: Collaborate with Security and Compliance teams to ensure adherence to security best practices, regulations, and standards. Participate in security assessments, vulnerability management, and risk mitigation efforts.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications:

Education:

• Bachelor's Degree or equivalent experience.

Work Experience:

• Typically 2+ years of relevant work experience in Site Reliability Engineering, system administration, or infrastructure management.

Knowledge, Skills, and Abilities:

• Strong understanding of SRE principles, practices, and methodologies.
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Familiarity with configuration management tools like Ansible, Puppet, or Chef.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes is a plus.
• Understanding of networking concepts, load balancing, and distributed systems.
• Experience with monitoring and observability tools like Prometheus, Grafana, or ELK stack.
• Excellent problem-solving and troubleshooting skills.
• Strong attention to detail and the ability to work efficiently in a fast-paced environment.
• Effective communication and collaboration skills, with the ability to work well in a team.

Work Environment:

• Work in a clean, pleasant, and comfortable office setting. Reasonable accommodations may be made for individuals with disabilities.
• This position is 100% in-office.