Site Reliability Engineer

As a Site Reliability Engineer, you will be instrumental in enhancing system reliability and performance. You will leverage your expertise in infrastructure as code practices, utilize programming skills for task automation, and be adept at working within a CLI environment. Your role involves understanding the synergy between software and infrastructure to build robust systems. You will be expected to conduct in-depth investigations of incidents and problems, devise innovative solutions, and proactively improve systems. A passion for learning new technologies and sharing knowledge is essential, as is a strong commitment to resolving issues and safeguarding the customer experience. You will be driven to leave systems in a better state than you found them.

Your responsibilities will include:

• Enhancing observability across applications, services, and infrastructure using Open Telemetry, the Grafana ecosystem (Grafana, Loki, Mimir, Tempo), and Fluentd.
• Automating applications and infrastructure with tools like Terraform, Kubernetes, and Puppet.
• Creating and managing CI/CD pipelines for services using Gitlab, ArgoCD, and Kustomize.
• Collaborating with Product teams to define user experience through SLOs.
• Minimizing the impact of service disruptions through robust incident, problem, and change management processes.

This is a permanent, full-time Site Reliability Engineer role within the Software Product industry, specifically in the Engineering - Software & QA department. The role category is DevOps. Education requirements are flexible, with any graduate or postgraduate degree being acceptable.