ServiceNow Lead Software Engineer

Role: Lead ServiceNow Portal Engineer

Experience Required: 7–10 years overall IT experience, with 7+ years of dedicated ServiceNow development.

Employment Type: Full-time

About the Role:

We are looking for an experienced Lead ServiceNow Portal Engineer to lead the design, development, customization, and implementation of enterprise-grade ServiceNow portals and user experiences. The candidate will work closely with architects, product owners, business stakeholders, and development teams to deliver scalable, secure, and intuitive portal solutions.

The role requires strong hands-on expertise in ServiceNow Service Portal, UI development, JavaScript, AngularJS, REST APIs, integrations, and ServiceNow platform development, along with the ability to provide technical leadership to the team.

Key Responsibilities

• Design & Development: Lead the design, development, and implementation of ServiceNow portals based on business and UX requirements. Develop and customize Service Portal pages, widgets, themes, layouts, menus, and branding.
• Widget Creation: Build reusable and scalable custom Service Portal widgets using HTML, CSS, JavaScript and AngularJS. Translate business requirements into responsive user experiences.
• Scripting & Backend Logic: Develop and maintain client-side and server-side scripts including Client Scripts, UI Policies, UI Actions, Business Rules, Script Includes, Glide APIs, and Data Policies.
• Integration: Implement integrations using REST/SOAP APIs, IntegrationHub, MID Server and other ServiceNow integration capabilities.
• Best Practices & Security: Ensure portal solutions follow development best practices, coding standards, security guidelines, and performance standards. Minimize unnecessary customization of the platform to ensure upgrade-friendliness.
• Architecture & Design: Lead technical design discussions and contribute to solution architecture documents. Work closely with UX/UI designers for responsive designs.
• Mentorship: Perform code reviews, provide technical guidance/mentoring, conduct knowledge-sharing sessions, and coach junior/mid-level developers.
• Troubleshooting & QA: Troubleshoot complex issues. Conduct unit testing, support system/integration testing, and resolve defects.
• Collaboration: Collaborate with Product Owners, Business Analysts, Architects, QA teams in a distributed/global Agile environment (Agile/Scrum ceremonies).
• Deployments: Manage deployments through Update Sets, Application Repository, Source Control and CI/CD pipelines. Support production deployments.

Required Technical Skills

• Core ServiceNow: Strong hands-on experience with ServiceNow Service Portal and Platform Development (ITSM, CSM, HRSD modules).
• Frontend Technologies: JavaScript, AngularJS, HTML5, CSS3, Bootstrap/Responsive Design.
• APIs & Data: Glide APIs, GlideRecord, GlideAjax, Script Includes. Experience with REST/SOAP integrations (JSON/XML).
• Modernization: Knowledge of ServiceNow UI Builder and Employee Center / Next Experience is an added advantage.

Certifications

Preferred: Certified System Administrator (CSA), Certified Application Developer (CAD), or CIS certifications relevant to ITSM, CSM, HRSD.

Skills & Competencies

• Analytical Skills: Strong problem-solving and analytical abilities.
• Communication: Excellent stakeholder-management and communication skills.
• Leadership: Ability to drive technical solutions from requirements through deployment independently. Comfortable handling multiple priorities in a global team.