ServiceNow

About the Role

As a Staff/Developer within the EY GDS-ServiceNow team, you will leverage the ServiceNow platform to solve complex client problems and contribute to the development of innovative solutions. This is a significant opportunity to join a leading firm and play a key role in its continued growth.

Key Responsibilities

• Configure and customize the ServiceNow system, including the creation and management of workflows.
• Develop service request fulfillment workflows based on customer requirements, utilizing workflows, UI actions, client scripts, and business rules to manage requests, request items, and tasks.
• Automate routine tasks using ServiceNow scripting tools and platform functionalities.
• Execute integrations and process automation through Orchestration, Web Services, SOAP calls, and other methods.
• Gather specifications from business departments and deliver products/releases that meet defined needs. Translate business and functional requirements into technical specifications documentation.
• Manage data loading, manipulation, and maintenance between ServiceNow and other systems.
• Collaborate with business liaisons to generate dashboards, home pages, performance analytics data collectors, and reports.
• Analyze user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations during ServiceNow release development and delivery.
• Conduct comprehensive system and integration testing with both sample and live data.

Skills and Attributes for Success

• Proven experience in integrations with third-party tools.
• Demonstrated experience in Playbook implementation within ServiceNow.
• Experience integrating with internal and external applications and systems.
• Hands-on experience with ServiceNow UI Builder, including building custom user interfaces.
• Implementation experience with ServiceNow Customer Service Management (CSM) or Financial Services Operations (FSO).
• Implementation or knowledge experience with ServiceNow Technology Risk Management (TRM) and IT Risk Management (IRM).
• Familiarity with Dispute Management Systems.

Qualifications

• A college degree in a related technology field (Computer Science, Engineering, Science, etc.) or equivalent work experience.
• ServiceNow Certified System Administrator (CSA) is mandatory.
• Certified Implementation Specialist - Customer Service Management (CIS-CSM) certification is highly desirable.
• Approximately 2 to 3 years of experience in a development role, demonstrating a progression of increasingly complex responsibilities.
• ServiceNow CIS certifications are considered a strong asset.

Preferred Qualifications

• Experience with Software Development Life Cycle (SDLC) tools such as Team Foundation Server (TFS) or Jira for managing stories.
• Knowledge of the latest features and functionalities in ServiceNow versions.

What We Look For

We seek a team player with commercial acumen, strong technical expertise, and a proactive approach to learning in a dynamic environment. You will be part of a leading, multi-disciplinary team of over 250 professionals within a unique integrated global transaction business. This role offers opportunities to collaborate with EY ServiceNow practices globally and work with leading businesses across various industries.

What Working at EY Offers

EY is committed to helping our clients, from startups to Fortune 500 companies, tackle diverse and impactful projects. We focus on education and coaching, combined with practical experience, to foster your personal development. We offer an individual progression plan for you to control your career growth, leading to responsible roles with challenging assignments. You'll be part of an interdisciplinary environment that values high quality and knowledge exchange. Additionally, EY provides:

• Support, coaching, and feedback from highly engaging colleagues.
• Opportunities to develop new skills and advance your career.
• The freedom and flexibility to manage your role effectively.

EY is building a better working world by creating value for clients, people, society, and the planet, while fostering trust in capital markets. Enabled by data, AI, and advanced technology, EY teams help clients shape the future with confidence and address today's most pressing challenges. EY teams operate across assurance, consulting, tax, strategy, and transactions services. With sector insights, a globally connected network, and diverse ecosystem partners, EY can provide services in over 150 countries and territories.