ServiceNow Developer

About the Role

We are seeking an experienced Senior ServiceNow Developer to design, build, and support enterprise solutions across multiple modules, including Customer Service Management (CSM), IT Service Management (ITSM), and platform integrations. The primary focus is on CSM product development and enhancement.

Key Responsibilities

• Design, develop, configure, and maintain ServiceNow solutions for ITSM (Incident, Problem, Change, Request, Knowledge) and CSM (Cases, Accounts, Contacts, Entitlements, Customer Service Portal) modules.
• Build and customize platform components including Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Scheduled Jobs, and ACLs.
• Develop and enhance Service Catalog items, record producers, variable sets, multi-row variable sets, Flow Designer flows, subflows, and actions.
• Design and implement integrations with third-party systems using REST/SOAP APIs, Scripted REST APIs, IntegrationHub spokes, MID Servers, and Import Sets/Transform Maps.
• Ensure solutions align with ServiceNow best practices, platform governance standards, and CSDM where applicable, minimizing technical debt and customizations.
• Participate in requirements gathering, technical design sessions, and solution reviews with architects and business stakeholders.
• Manage development lifecycle activities including update sets, code reviews, testing (including ATF), and deployment across instances.